Shipping Policy

Shipping Policy

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At Nentropy Health, we work to ensure your products arrive quickly and safely to your door. Below, you'll find all the information about our shipping within Mexico.

Coverage: We ship nationwide (Mexico) from our warehouse. We use DHL, FedEx, and Estafeta, selecting the best available option based on your location.

Delivery time: The estimated delivery time is 2 to 7 business days from the confirmation of your payment. During special promotions, holidays, or high-demand events, this timeframe may be slightly extended.

Shipping costs:

1. Orders under $699 MXN: shipping with a fixed cost of $90 MXN.

2. Orders over $700 MXN: free shipping throughout Mexico.

Order processing:

Orders are processed within 1 to 2 business days after payment confirmation. Once your order has shipped, you will receive an email with the tracking number so you can track it on the corresponding shipping company's website.

Damaged or expired products:
At Nentropy Health, we ensure that all products leave our warehouse in perfect condition and within their expiration date. However, if you receive an expired, incorrect, or damaged product, please follow these steps:

Send an email to sales@nentropyhealth.com, with the subject "Reshipment / Damaged or Expired Product".

Include the following in the email:

-Order number
-Photographic evidence of the product and packaging
-Brief description of the problem.

Our team will review your case and, if applicable, the product will be reshipped at no additional cost.

Returns:

For safety and hygiene reasons, we do not accept returns of food supplements, except in cases where the product has arrived expired or damaged.

For a return to be valid:

The product must be sealed, without signs of tampering and with its security seal intact.

You must report the problem within the first 3 days of delivery by sending photographic evidence of the product and packaging to info@nentropyhealth.com

Once the case has been validated, the reshipment or replacement of the product will be authorized, as appropriate.